Show customers how to get started
Place short product walkthroughs beside the first tasks in your app. Customers can follow the steps, pause, and return to the explanation when they need it.
SaaS & business apps
Video, right inside your product.
Help customers get started, show a problem, or share a walkthrough without leaving your app. Chunkify takes care of video preparation and streaming, so your team can build the product without running a video pipeline.
Your customer workspaceHelp, without leaving the app
Where do I invite teammates?
Alex, customer support
Here's a quick walkthrough. You can invite everyone from your workspace settings.
Your workspace / Settings / Team
Your teamInvite people
Jamie R.Owner
Sam K.Member
Jamie, customer
Found it, thanks. I'll send the invitations now.
Platforms in this category
Less explaining, more showing
Help people take the next step.
A customer is stuck on setup. A teammate needs to explain a change. A support agent wants to see what went wrong. Put a playable recording beside the task, message, or help article it belongs to.
Make support questions easier to understand
Let customers attach a screen recording and your team respond with a walkthrough. Keep the video in the conversation, alongside the details needed to help.
Keep useful recordings with the work
Add video to a project, document, or shared workspace. An explanation can stay available to the next person who needs it, without another meeting.
Examples in this industry
Video is already part of everyday software.
An issue you can see
Linear documents adding videos to issues, comments, and documents. For a product with a similar workflow, Chunkify can prepare uploaded recordings for playback beside the issue.
A clearer support conversation
Zendesk supports video files as ticket attachments. If you build a help desk or customer portal, offer video that customers and agents can watch within the conversation.
A walkthrough in a help article
Intercom describes using short videos to walk customers through setup. Bring that kind of explanation into your own help experience, with playback that fits your product.
An update people can watch later
Slack lets people share video clips in channels and messages. In a collaboration app, Chunkify can handle uploaded recordings while your product keeps the discussion and project context together.
Your team has a product to build
Add a video feature. Skip the video infrastructure project.
Accepting a file is only the start. Someone has to make it stream, choose quality settings, and keep processing working as uploads grow. Chunkify handles that work and its ongoing operation.
Use the supplied uploader and player to fit video into your app. Your team keeps the customer experience, accounts, and access rules. You can also keep an existing compatible player and storage setup.
For an existing pipeline, keep the parts that work and hand preparation to Chunkify. Your next video feature does not have to start with another encoder to maintain.
Explore uploads & playbackClear explanations, sensible costs
A quick recording should not need a video expert.
Small interface text matters in a product walkthrough. So does watching comfortably on a slower connection. Chunkify's per-title encoding chooses quality options for each recording, balancing visible detail with the data needed to store and deliver it.
Prepare for the viewers you actually have
A help video may be watched every day; a support recording may only be opened once. Chunkify makes playback available before every quality is ready, then creates additional streaming versions when viewers request them. Unrequested production versions stay out of storage.
Budget from the minutes you upload
Preparation is charged once per input minute at the source resolution's rate, with automatic streaming renditions included. More views do not repeat that preparation charge. Storage and delivery use your chosen providers' rates; optional captions and translations cost extra.
Your app, your video library
Keep control as your product grows.
Keep videos in your own storage account and serve them on your delivery domain. Use any S3-compatible storage, including Amazon S3 and Cloudflare R2, with your choice of CDN.
Your application decides which customer or workspace can see each recording. Connect playback to those rules and the appropriate storage and delivery permissions.
Owning your files and domain keeps future options open. If you change processing services, plan the integration changes and finish preparing any video versions you need to keep.
Explore storage & deliveryBefore you get startedAdd your first video
Questions about video in your app.
Can we add video to the product we already have?
Yes. Add uploads and playback where your customers already work, such as a ticket, document, or onboarding screen. Chunkify supplies uploader and player components, and works with compatible HLS players. Your app keeps its existing accounts and workflows.
Can customers watch without sound or in another language?
Request generated captions so people can follow spoken explanations without sound. Add translated subtitles for customers who use another language. These optional services are priced separately. Review product names and specialist terms before publishing.
Do we have to replace our storage or CDN?
You can use an existing S3-compatible bucket, including Amazon S3 or Cloudflare R2, and keep your CDN when it meets the delivery requirements. Chunkify handles video preparation while the files stay in the storage account you choose.
Can we connect viewing activity to our product analytics?
Yes. Send playback events to your chosen analytics destination and connect them with your app's onboarding, support, or workspace activity. Your team chooses the reports, so video activity can sit beside the product data you already use.